How you can contact us

The best way to contact us is through the in-app chat. You can also send us a chat by clicking on the intercom link below or email us at

What can I do if I have a complaint?

If you have a complaint about the service you’ve received, please contact us through intercom and we will try our best to resolve it for you. If that does not work, you can:

  • email us at; or
  • Call us at 01133207310; or
  • write to us at “Fairscore Ltd”, 5 Merchant Square, London, UK W2 1AY;

If we’re unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:

Alternatively, you may log your complaint to the Financial Ombudsman Service through the European Commission’s online dispute resolution platform at If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.