If you need help with Updraft, the fastest way to get support is using our help centre and FAQs.
Many common questions are already answered in our help centre, including how Updraft works, managing repayments, and understanding your credit.
Visit our FAQs and help centre
If you need a little more help – you can use our chat feature that works like SMS/whatsapp, pop us your question and we’ll get back to your query ASAP. And when we do, you can respond at a time that suits you.
You’ll be chatting with our UK-based support team, who are here to answer questions, explain things clearly, and help you move forward with confidence. They are always trying to get to your chats as quickly as they possibly can.
Chat is available in the app and on our website. You can use it to:
Our team will point you in the right direction and help you move forward.
Open live chat
You can also email us at support@updraft.com.
We aim to respond as quickly as possible, but live chat is usually faster if you need help right away.
Our blog – Money Talk – has practical articles covering how to manage credit card debt, repayments and affordability.
You’ll also find guidance on improving your credit score and understanding how consolidation loans work.
If you’re worried about debt or struggling to make payments, free and confidential advice is available from:
If you have a complaint about the service you’ve received, please contact us through intercom and we will try our best to resolve it for you. If that does not work, you can:
If we’re unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:
Updraft helps people pay off credit card debt. We blend open banking, credit data, and debt consolidation loans to give people a clearer path forward. Authorised by the FCA.
If you’d like to learn more about who we are and how we work:
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Updraft is authorised and regulated by the Financial Conduct Authority under firm reference number 810923.
Fairscore Ltd (trading as “Updraft”) is registered in England. Our registered company number is 10868865 and our registered office is at 20-22 Wenlock Road, London, N1 7GU. Updraft is acting as an agent of TrueLayer, who is providing the regulated Account Information Service and is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and Electronic Money Regulations 2011 (firm reference number 901096).
© 2026 Fairscore Ltd