Support

How can you contact us?

The best way to contact us is through the in-app chat. You can also send us a chat by clicking on the intercom link below or email us at support@updraft.com

What can I do if I have a complaint?

If you have a complaint about the service you've received, please contact us through intercom and we will try our best to resolve it for you. If that does not work, you can:

  • email us at complaints@updraft.com; or
  • Call us at 08081649210; or
  • write to us at “Fairscore Ltd, The Harley Building, 77 New Cavendish St, London W1W 6XB;

If we're unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:

The FOS website is financial-ombudsman.org.uk

Alternatively, you may log your complaint to the Financial Ombudsman Service through the European Commission's online dispute resolution platform at http://ec.europa.eu/consumers/odr. If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.