Need help with your account, loan, or credit report? The Updraft Support team is here for you. Whether you’d like to contact support, speak to an advisor, or find answers in our debt help centre, we’ll make sure you get the right assistance fast.
The quickest way to reach us is through the in-app chat — our UK-based customer service team is available to answer questions in real time.
You can also:
Email: support@updraft.com
Chat: Use the in-app or website chat button to speak to an advisor instantly.
Help Centre: Visit our Help & FAQs for guides on payments, eligibility, credit reporting and more.
Our debt help centre – Money Talk – has practical articles covering how to manage credit card debt, repayments and affordability.
You’ll also find guidance on improving your credit score and understanding how consolidation loans work.
If you’re worried about debt or struggling to make payments, free and confidential advice is available from:
If you have a complaint about the service you’ve received, please contact us through intercom and we will try our best to resolve it for you. If that does not work, you can:
If we’re unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:
Alternatively, you may log your complaint to the Financial Ombudsman Service through the European Commission’s online dispute resolution platform at http://ec.europa.eu/consumers/odr. If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.